Title:Food Access Program Coordinator

Reports to:Director of Partnerships and Community Engagement

Status:Full-Time, Non-Exempt

Hours:Monday-Friday, 8:30a-4:30p (35 hours/week)

Location:WSCAH Facilities 86th Street and 180th Street, Community Partner Sites

About WSCAH:

West Side Campaign Against Hunger (WSCAH) is a leading anti-hunger nonprofit organization dedicated to alleviating food insecurity and advocating for systemic change. We provide nutritious food and benefits enrollment with dignity, lead collaborative efforts to fight hunger across the city, and engage in policy advocacy to address the root causes of hunger. Since 1979, WSCAH has put dignity, community, and choice at the heart of supporting food-insecure New Yorkers and transforming the emergency feeding sector. WSCAH has grown from serving 100 people weekly to over 120,000 people annually.

Compensation and Benefits:

The hourly rate for this position is $25.00, based on a 35-hour workweek, which equates to an annual salary of approximately $45,500. WSCAH offers a comprehensive benefits package, including company-paid medical, dental, and life insurance, 403b retirement plan with 6% match after one year of employment, as well as paid holidays, vacation and sick leave.

Position Overview:

WSCAH seeks a motivated, customer-centeredFood Access Program Coordinatorto support the organizations Food Access and Digital Choice programs. This position plays a vital role in connecting WSCAHs customers to our programs and services, ensuring that every interaction reflects our values of dignity and choice.

The Coordinatorwill, serve as the primary point of contact for customers, providing responsive and solution-oriented support while ensuring data accuracy and cross-team collaboration. This position requires strong communication, organizational, and problem-solving skills, as well as a commitment to WSCAHs mission and service excellence.

Key areas of responsibility will include:

Leadership and Excellence in Customer Support

• Champion the delivery of superior customer support for our Food Access and Digital Choice Programs
• Serve as main point of contact for inquiries, ensuring customers receive timely and effective assistance
• Support customer check-in at WSCAHs 86th Street food distribution and Community Hub locations
• Conduct quality-control calls to customers of various programs and document feedback to inform continuous improvement
• Train interns and volunteers who assist with WSCAHs customer service initiatives

Program, Administration, and Collaboration Support

• Recruit customers for participation in WSCAH food access initiative (e.g., SNAP)
• Respond to calls and messages related to Community Hub, home delivery, and partner distribution programs
• Collaborate with WSCAHs last-mile delivery provider to resolve day-of issues
• Upload and maintain accurate customer data in Salesforce, manage order messaging and reporting
• Generate order reports for internal teams and last mile delivery partners in a timely manner
• Process referrals and confirm eligibility criteria for 1115 Medicaid Waiver referrals via Unite Us platform
• Partner with WSCAH Communications Team to collect and share customer testimonials
• Support WSCAH advocacy initiatives and engage customers in the process
• Attend regular meetings with internal and external stakeholders to review program performance and progress

Competencies

To perform the job successfully, an individual should demonstrate the following WSCAH competencies to perform the essential functions of this position.

• Customer Service OrientationDemonstrates a strong commitment to exceptional customer service by understanding needs, responding with empathy, and maintaining satisfaction through timely and effective support.
• Communication SkillsCommunicates clearly and professionally, both verbally and in writing. Actively listens and ensures that interactions with customers, colleagues, and partners reflect WSCAHs values of dignity and respect.
• Problem SolvingIdentifies issues promptly, analyzes information effectively, and implements practical solutions that enhance service delivery and operational efficiency.
• Teamwork and CollaborationWorks cooperatively across departments, supporting colleagues and contributing to shared goals. Builds trust and fosters inclusion in every interaction.
• Adaptability and FlexibilityResponds effectively to changing priorities and program needs. Demonstrates resilience, reliability, and a proactive approach in dynamic environments.

Qualifications

• Proficient in spoken and written English and Spanish
• High school diploma or equivalent preferred
• Excellent communication and interpersonal skills
• Strong customer service and conflict resolution abilities
• Highly organized, detail-oriented and dependable
• Demonstrated experience working with and honoring the dignity of low-income families and individuals
• Proficiency in Microsoft 365, Salesforce and other internal software and systems
• Passion for WSCAHs mission and commitment to a health-driven, customer-centered approach

While the above experience and skills are preferred, applicants are encouraged to apply even if they dont currently meet all the listed qualifications.This job description is intended to convey information essential to understanding the scope of the position. It may not be an exhaustive list of skills, efforts, responsibilities or working conditions associated with the position.

At WSCAH, we believe that our diversity makes us stronger. We are committed to building an inclusive, equitable, and welcoming team that reflects the communities we serve. WSCAH is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.