Result of Service

The role will be responsible for the day-to-day development activities of the application development team. The developer will be responsible for the design, testing, development and deployment of eUNRWA solutions, web applications and interfaces with internal and external partner systems, services, and projects within the overall software development lifecycle. The incumbent will coordinate with other DITID units to provide technical solutions and implement the software solutions for high performance, optimized and efficient solutions as required by all business processes and in compliance with the defined standards.

Work Location

Amman

Expected duration

until end of December 2026

Duties and Responsibilities

Specific Outputs/Tasks include but not limited to:

• Design, develop, deploy, and support Microsoft Dynamics 365 Customer Engagement (CE) solutions.
• Configure and customize CE, including plugins, custom workflows, web resources, and automation.
• Design and implement integrations between Dynamics 365 CE and external systems, including data migration from multiple sources.
• Configure and maintain CE environments for development, testing, and production.
• Collaborate with focal points and vendors to resolve functional, technical, and performance issues.
• Adhere to established Incident, Problem, and Change Management processes.
• Prepare and maintain comprehensive technical documentation for configurations, integrations, and deployments.
• Coordinate agile development activities, ensuring timely delivery of CE features and enhancements.

Qualifications/special skills

University degree from accredited educational institution in computer sciences or information technology or other related discipline.

• Minimum 6 years of experience in product leadership, solution delivery, or Dynamics 365 CEfocused roles.
• Proven experience designing, configuring, and supporting Dynamics 365 Customer Engagement (CE) solutions.
• Hands-on expertise with CE customizations, including plugins, custom workflows, automation, and web resources.
• Strong experience designing and implementing integrations between CE and external applications.
• Demonstrated experience managing data migration into Dynamics 365 CE.
• Proven knowledge of Microsoft Dataverse including entities/tables, relationships, security roles, and business rules.
• Experience in building, configuring and customizing model-driven apps and business process flows.
• Experience with Microsoft Power Automate and Azure Logic Apps.
• Experience administering and maintaining CE environments (development, testing, production).
• Track record of resolving functional, technical, and performance issues with internal teams and external vendors.
• Familiarity with ITIL-based Incident, Problem, and Change Management processes.
• Experience producing technical documentation and contributing to solution design decisions

Languages

English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.

Additional Information

CONDITIONS OF SERVICE

• The consultancy is based in UNRWA HQA Amman – Jordan.
• The selected candidate will receive a monthly remuneration that is equivalent to A16 Step 1 amounting to JOD 1,190.43 for every fully completed month.
• The duration of the Contract is up to 12 months, and the possibility of extension is subject to the availability of funds and continuing need and satisfactory performance.
• As part of Digital Impact, Technology and Innovation Department (DITID)and digital workspace the role works under the overall supervision of the Product Lead eUNRWA.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS BANK ACCOUNTS.