Deadline for Applications March 10, 2026 Hardship Level (not applicable for home-based) B Family Type (not applicable for home-based) Family Staff Member / Affiliate Type UNOPS LICA5 Target Start Date 2026-04-01 Terms of Reference Operational Context The Field Unit of Irbid supports the refugee response for about 80,000 refugees, mostly Syrians, living in host communities across Irbid, Ajloun and Jerash Governorate. The Field Unit reports to the Sub- Office Mafraq and operates with strong technical support from the Country Office (CO) to implement the operational response. The Field Unit Irbid (FU) consist of 4 staff, including this position, with the responsibility of maintaining the collaboration and coordination with the implementing and operational partners as well as the local authorities and local organizations network. The FU will also ensure the regular contact with refugees to identify needs, trends and provide counselling. Under the supervision of the Assistant Field Officer, the Senior Field assistant will support the implementation of field tasks in both out of camps and camp setting in the entire area of coverage of FU Irbid, that include outreach, counselling at helpdesk, follow up on cash assistance delivery, monitoring and delivery of assistance in camp. This incumbent will also support the transition and continuity of the response after the reduction of the UNHCR footprint in Irbid The operational environment is dynamic, with a mix of office-based and field-based tasks within urban, rural, and camp settings to be implemented within a small team with the support of other UNHCR offices. Desirable Candidate Profile – Strong experience in outreach, communication and counselling to refugees – Experience in field-related activities in camp setting – Knowledge of cash assistance programs is desirable – Strong interpersonal skills and the ability to work in a multi-functional team under sometimes challenging conditions. – Excellent proficiency in speaking and writing in both English and Arabic language is essential. – Knowledge of the operational context is an asset – Relevant UNHCR experience in field related activities in camps and out of camps setting. Standard Job Description Senior Field Assistant Organizational Setting and Work Relationships The Senior Field Assistant is normally supervised by the (Senior) Field Officer/Associate and performs a variety of functions related to Field activities within the office. The supervisor defines work processes and provides regular advice and guidance. The incumbent keeps frequent internal contacts with staff members in the same duty station to exchange information and with the external contacts generally with officials of national and international institutions, leaders of the refugee community, local population and/or Implementing Partners (IPs) on routine subject matters under the direction of the supervisor. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity. Duties – Assist in monitoring the implementation of UNHCR programme including the delivery of all assistance items and monitoring of infrastructure. – Assist in administrative tasks as required such as preparation of reports and meeting authorized personnel and assisting them during field missions. – Act as interpreter in the exchange of routine information, contribute to related liaison activities and respond directly to routine queries. – Collect data and other information relevant to UNHCR and report to the supervisor accordingly. – Keep regular contacts with local authorities and implementing partners as requested by supervisor. – In coordination with implementing partners, assist in the reception, registration and provision of assistance to persons of concern to UNHCR. – Follow up, on a regular basis, the overall situation of persons of concern in camps and other areas where they have been accommodated and report accordingly. – Liaise with local authority counterparts, partners and populations of concern. – Direct incidents and problems to the supervisor when they cannot be resolved at their level. – Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). – Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level G5 – 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable Certificates and/or Licenses Business Administration Law Political Science (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Not specified Desirable Completion of UNHCR learning programmes or specific training relevant to functions of the position. Functional Skills *IT-Computer Literacy CO-Drafting and Documentation CL-Multi-stakeholder Communications with Partners, Government & Community (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. Required Languages , , Desired Languages , , Additional Qualifications Skills CL-Multi-stakeholder Communications with Partners, Government & Community, CO-Drafting and Documentation, IT-Computer Literacy Education Certifications HCR Learning Program – UNHCR Work Experience Other information Candidates might under go a written testThis position doesn’t require a functional clearance Remote No Important notice: Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing or training). Read about how to avoid scams and fraudulent job offers. Please note that applications are only accepted via the UNHCR online recruitment platform. CVs and/or application requests sent via email will not be answered, reviewed nor considered. For external applicants: We would like to call your attention on the eligibility of International Professional (P) category: According to our Recruitment and Assignments Policy, P staff members will not normally serve in the country of their nationality, and the first regular appointment in the P category must be outside the staff member’s country of nationality. In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of. In case of technical difficulties when applying, external applicants (not current UNHCR workforce members) can write to recruitmentcase@unhcr.org. For former UNHCR Colleagues: Former UNHCR employees who are on mandatory break-in service or have separated from UNHCR after 1 October 2022 should create an account through this platform. Once you fill in your basic personal information (employee ID, birth date, name, email address), Workday will identify you as prior personnel and merge your employee account with your external applicant account. The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity. UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution around the world, providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137 countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide. Our dedicated and professional staff work around the clock in roles including legal protection, community services, public…