Permanent Full Time Contract Location: Beeloo (Carlisle) WA 6101 $118,169 + super + NFP salary packaging benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together were building hope and possibility for all. Find out more about us and our purpose. Your Opportunity The Drug and Alcohol Youth Service (DAYS) is the only dedicated specialist withdrawal and residential rehabilitation service for young people in Western Australia. As a key entry point for youth experiencing alcohol and other drug (AOD) challenges, DAYS delivers vital therapeutic support while working closely with a wide network of community partners to ensure holistic, wraparound support. This is an onsite position that plays a central role in the daytoday leadership and operational oversight of the service. As Program Manager for Residential Rehabilitation based in Carlisle, you will bring passion for community impact, strong people leadership, and experience within youth, AOD, mental health, residential or crisis environments. You will oversee the effective running of a 24/7 service, lead a multidisciplinary team, and ensure safe, highquality and contractually compliant support for young people. Your leadership will guide the services operational delivery, clinical and practice governance, performance outcomes, and stakeholder relationships, while fostering a positive, reflective and valuesdriven team culture. You will also participate in the rotating oncall roster, providing leadership support for escalations, crises and operational issues. This requirement reflects the dynamic nature of a 24/7 program and ensures consistent, responsive care for the young people accessing DAYS. Your Key Responsibilities Lead and mentor a multidisciplinary team of approximately 1315 staff (including direct reports and casuals), ensuring high standards of practice, supervision, performance, and professional development. Oversee daily operations of the 24/7 youth residential rehabilitation service, including rostering, handovers, incident management and service continuity. Coordinate client intake, assessments and allocation, ensuring timely responses to referrals and consistent monitoring of young peoples progress. Maintain service compliance, quality practice and risk management, including reporting, data oversight, reflective practice, TCI implementation and adherence to funding, safety and service standards. Develop and maintain strong stakeholder relationships, engaging with funders, partner organisations, community services and internal Mission Australia teams. Manage administrative, financial and operational requirements, including budgets, incident reports, KPIs, audits, and continuous improvement initiatives. Provide oncall leadership support as part of a rotating roster, responding to escalations, crises and complex situations involving vulnerable, intoxicated or distressed young people. Requirements for Success Demonstrated leadership experience (2+ years) within the child, youth & family, AOD, mental health, homelessness or residential care sectors, with the ability to lead teams in fastpaced, complex environments. Strong capability in valuesbased people management, workforce planning, supervision, motivation, and maintaining a positive and accountable team culture. Relevant qualifications such as a diploma, degree, or equivalent demonstrated experience in community services, AOD, youth work or related fields. Experience working with vulnerable young people and sound understanding of AOD, mental health, crisis intervention, FDV, risk, traumainformed practice and complex behavioural presentations. Confidence managing 24/7 service operations, including rostering, service flow, crisis response, and maintaining consistent standards across a residential setting. Ability to build strong stakeholder relationships, collaborate effectively, and represent the service with professionalism and integrity. Highlevel communication, problemsolving and deescalation skills, with the ability to remain calm under pressure, meet KPIs, manage admin-heavy workloads, and provide oncall support approximately once every 56 weeks. Full driver licence with no restrictions. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your Benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: Rewarding work every day you know youre making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support. Volunteering opportunities Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave. Our Culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if youre skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au Find out more about a career with Mission Australia. How To Apply Click Apply and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, weve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a persons circumstances shouldnt define their future and that given the right support, everyone can reach their full potential. Thats why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.