POSITION SUMMARY

The Senior Manager of Information Technology (IT) is responsible for leading and managing the PMAFFs technology infrastructure, cybersecurity posture, systems administration, and staff technology enablement. As the organization approaches a new stage of growth, this role ensures that all technology systems are secure, efficient, and aligned with organizational needs.

This is an inaugural role created to support the organizations expanding operational and technological needs. The Senior Manager of IT will work closely with the Operations team and will report directly to the Director of Operations, playing a key role in strengthening the organizations internal infrastructure and supporting staff across departments.

This position builds on the foundation laid by a fractional CIO and is responsible for further strengthening infrastructure, managing vendors, leading the analysis and development of an internal IT support structure and serving as the organizations in-house expert on IT systems and security.

The role is highly collaborative, supporting all staff and serving as the primary escalation point for technical issues that exceed Tier 1 support. The ideal candidate will bring strong technical expertise while also embodying PMAFFs values of collaboration, communication, excellence, and empathy. Along with technical ability, the position requires analytic and strategic thinking, autonomy, and deep expertise in building and deploying information technology through an equitable, accessible, and inclusive lens.

IT Infrastructure & Systems Management

• Manage the organizations hardware, software, data, and devices securely and accurately (Mac environment).
• Oversee administration of Microsoft M365, including SharePoint, Teams, OneDrive, Exchange, and system policies.
• Manage Microsoft Intune and Entra ID (conditional access, compliance, configuration profiles, and group management).
• Evaluate, test, and deploy hardware and application updates.
• Maintain ongoing documentation of systems, workflows, and technology standards.
• Collaborate with staff across departments (Grants, Operations, Programs, etc.) to ensure technology supports departmental goals and workflows effectively.

Cybersecurity & Risk Management

• Manage and continue building a robust cybersecurity infrastructure.
• Conduct regular audits of security logs, incidents, and M365 reports (weekly).
• Implement modern security solutions (MFA, VPNs, password managers, conditional access policies).
• Recommend and manage risk mitigation measures aligned with best practices

Vendor & MSP Management

• Manage the relationship with the Managed Service Provider and conduct a thorough evaluation of the organizations needs in line with its plans for growth
• Manage all IT vendor relationships, contracts, renewals, and performance.
• Evaluate new IT platforms, infrastructure investments, and AV equipment needs.

Technical Support & Staff Enablement

• Serve as the primary escalation point for complex technical support needs beyond Tier 1 support.
• Train and coach staff on technology best practices, security awareness, and workflow optimization.
• Serve as an approachable, collaborative partner to all teams, ensuring seamless technology experiences.
• Advise teams on how technology can optimize departmental workflows and support organizational priorities.
• Lead change management efforts to support staff adoption of new systems and workflows, ensuring smooth transitions and minimal disruption.

Strategic Planning & Organizational Leadership

• Develop and maintain a 12-month IT roadmap aligned with organizational growth.
• Identify opportunities to streamline systems, reduce shadow IT, and improve team workflows.
• Ensure IT strategies reflect organizational culture and values, emphasizing collaboration, equity, and user-friendly design.
• Participate in cross-departmental committees and strategic planning initiatives, ensuring security and technology considerations are integrated into organizational growth and future planning.
• Support grantee and other external partners with IT training such as cybersecurity.
• Think proactively about how technology supports and scales with organizational growth, recommending innovations and solutions that advance both efficiency and impact.

EXPERIENCE AND QUALIFICATIONS

• 10+ years of relevant professional experience.
• A minimum of seven (7) years of progressive IT management experience. Experience working in the nonprofit or social sector is not required but a plus.
• Strong proficiency with Microsoft Intune/Endpoint Manager is required.
• Experience managing Microsoft Entra ID (Azure AD).
• Working knowledge of cybersecurity tools, MFA, VPNs, and device/security management.
• Experience working in a Mac-based environment.
• Professional presence and gravitas to capably represent the Foundation and uphold its reputation.
• Creative, energetic, and optimistic approach to work, including the ability to act strategically.
• Excellent writing and analytic skills, including the ability to assess and synthesize complex information and briefly summarize the essence of issues and means to address them.
• Excellent project management skills and the capacity to meet deadlines. Keen attention to detail.
• Excellent writing, verbal communication, and presentation skills required.

SKILLS AND COMPETENCIES

• Exceptional ability to translate complex IT concepts to nontechnical audiences.
• Operates with a deep understanding of equity and values of diversity in all aspects of the work.
• Strong customer service orientation and collaborative mindset.
• Demonstrated ability to develop strategic responses or solutions in a collaborative manner.
• Ability to move effectively between big picture and meticulous work required by the position.
• Exhibits awareness of and works to address ones own privileges, biases, and cultural preferences and how they impact collaboration.
• Skilled at self-organizing and working independently in an active, energetic, and growing organization while also working comfortably with a small team of dedicated staff.
• Demonstrates the values of the Foundation, including Excellence, Respect, Humility, Authenticity, and Collaboration.
• Capable of processing technical information and making sound decisions.
• Ability to thrive in a dynamic environment and manage change effectively.
• Maintains confidentiality in all matters related to the Foundation and its stakeholders.

ABOUT THE PAUL M. ANGELL FAMILY FOUNDATION

The Paul M. Angell Family Foundation (PMAFF) unites with our partners to ignite possibilities for all. Establ…