Permanent Part Time Contract 22.8 hours per week and very flexible on days

Location: Mparntwe (Alice Springs) NT 0870

$54,113 to $55,525 + super + NFP salary packaging benefits

Salary is dependent on experience and qualifications

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together were building hope and possibility for all.

Find out more about us and our purpose .

Your Opportunity

The Pre and Post Release Support Service (PPRSS) in Alice Springs delivers practical, structured support to adult prisoners preparing for release and rebuilding life in the community. As a Case Manager, you will work directly with men and women with complex needs, starting up to three months prior to release and continuing through their reintegration journey. The focus is on real outcomes including stable housing, reduced reoffending, stronger family and kinship connections, and pathways into training or employment.

You will take ownership of a caseload that requires sound judgement, resilience, and a calm, solutions-focused approach. This is an on-site position, embedded in a program that values initiative, accountability, and professional integrity. Working under general supervision, you will apply Mission Australias National Case Management Approach to deliver culturally safe, strength-based support in a high-trust, high-impact environment where your decisions and actions genuinely matter.

We strongly encourage people who identify as an Aboriginal or Torres Strait Islander to apply *

Your Key Responsibilities

Deliver intensive, person-centred and culturally safe case management to participants with complex needs using Mission Australias National Case Management Approach.

Complete assessments, intake processes and case planning, including the development and regular review of individual Reintegration Care Plans.

Support participants pre and post release to address housing, alcohol and other drug use, family connection, training, employment and community reintegration.

Conduct risk assessments, provide brief therapeutic interventions, and coordinate referrals to internal and external services as required.

Lead and participate in case conferences with key stakeholders to reduce service duplication and improve participant outcomes.

Build and maintain strong working relationships with participants, internal teams, Aboriginal and Torres Strait Islander organisations, and external service providers.

Maintain accurate, timely and confidential records, reports and case notes in line with program requirements, funding contracts and organisational policies.

Requirements for Success

Relevant degree or diploma in community services or a related field, with at least one year of experience supporting people with complex needs, or equivalent demonstrated experience.

Proven experience applying a case management approach with clients involved in the justice system or facing significant social disadvantage.

Strong understanding of prison release, community reintegration, and the challenges associated with housing instability, alcohol and other drug use, and recidivism.

Demonstrated ability to work effectively with Aboriginal and Torres Strait Islander people, supported by cultural awareness and respectful practice.

High level of personal resilience, sound judgement, and the ability to work autonomously while contributing to a multidisciplinary team.

Well-developed written and verbal communication skills, including the ability to complete clear, accurate documentation and reports.

First Aid Certification is desired but not essential.

Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

Rewarding work every day you know youre making a real difference

Not-for-profit salary packaging, reducing your tax (details via AccessPay )

Free external, confidential counselling and access to chaplaincy support .

Volunteering opportunities

Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Remote Location Benefits include: Additional $300 each year to help with cost of living in a remote area Access to up to 3 additional days Personal/carers leave each year (non-accruing)

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if youre skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application , please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au

Find out more about a career with Mission Australia .

How To Apply

Click Apply and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you.